Benefits:

Paid time off

The Assistant General Manager is a member of the Executive team at the property. The AGM assumes the responsibilities of the General Manager in his/her absence, and is therefore expected to conduct themselves professionally in all matters. The AGM may work regularly scheduled front desk shifts.

Responsibilities:

Supervise and schedule front office staff on a day-to-day basis
Ensure high guest service standards in accordance with policies
Assist and train front desk associates to ensure optimum occupancy and ADR
Attend to guests' inquiries, requests, complaints and compliments
Monitor departmental costs to ensure performance against budget
Assist with adherence to and implementation of brand standards
Complete required reporting according to corporate policies
Oversee staff training to ensure ongoing delivery of quality guest service
Create schedules to fit controls according to labor budget
Oversee and complete housekeeping monitoring reports
Attend crisis or emergency situations as necessary
Record the details of events and take necessary actions
Assist with the supervisions or department heads
Communicate effectively with other operating departments
Display a high degree of professionalism and integrity as befitting a member of management
Any other tasks not explicitly listed but benefits the business or deemed as necessary